In order for an administration to provide better services and opportunities to the population, it must have open and receptive governments that are willing to listen to the citizens who want to contribute to improve the policies and management of public affairs: Citizen Participation, participation by all of the men and women who wish to involve themselves in the problems that affect them, contributing points of view, concerns, and solutions.

Ándago proposes solutions to integrate citizens into the decision-making process of the governments of their cities, regions, or countries.

Citizen participation is required to build democracy. It is essential to encourage the control of government leaders, better communicate citizen preferences, mitigate conflicts, encourage agreements, and reduce the cost of political decision-making.

Participation encourages a type of citizenship that demonstrates a greater interest in informing themselves in regard to political affairs, to cooperate with other people, and to be more respectful of those who are different from themselves, which strengthens social bonds and promotes intercultural understanding.

Citizen participation solutions make it possible to anticipate the citizen demands before they crystallize as complaints, which could result in hurried, poorly planned, and more costly responses. This anticipation translates into greater effectiveness in public intervention, optimizing resources. In short, citizen participation is a way to improve quality of life.

Some of the more important services that Ándago offers to encourage citizen participation include:

• Participative budgets: citizen participation in the decisions regarding the allocation of a part of the municipal budget.

• Local wikimedia: collaborative encyclopedias with videos about a city or town provided by the citizens.

• Polls, Forums, Blogs: tools aimed at increasing the interrelation and understanding between citizens and the municipality.